Printsap.com Return Policy

At Printsap.com, we strive to ensure your utmost satisfaction with our products. Our return policy is designed to provide a seamless and transparent process, ensuring that any concerns are addressed promptly and efficiently. Please read the following policy carefully to understand your rights and obligations.

1. Eligibility for Returns

Products are eligible for return under the following conditions:
– The item is defective or damaged upon receipt.
– The print differs significantly from the design or image approved at the time of purchase.
– The product received is incorrect or not as described in your order confirmation.

2. Timeframe for Returns

Returns must be initiated within 14 days of receiving your order. Requests made beyond this period will not be honoured.

3. Procedure for Returns

To initiate a return, please follow these steps:
– Contact our customer service team at info@printsap.com with your order number and a detailed description of the issue.
– Attach photographs clearly showing the defect or issue with the product.
– Await confirmation from our team, who will provide you with further instructions.

4. Return Shipping

Once your return request is approved, you will be required to ship the item back to our designated return address. The cost of return shipping will be borne by Printsap.com if the return is due to a defect, incorrect product, or an error on our part. For all other reasons, the customer will be responsible for return shipping costs.

5. Refunds and Replacements

Upon receiving the returned item and conducting an inspection, we will notify you of the approval or rejection of your refund or replacement request. If approved, you may choose between:
– A replacement of the same item.
– A full refund to your original method of payment.

Refunds will be processed within 7-10 business days from the date of approval. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

6. Exceptions and Exclusions

The following items are not eligible for return:
– Customised products created to your specific design and specifications, unless they are defective or not as described.
– Products that have been used, altered, or washed.
– Items not in their original condition and packaging.

7. Contact Us

For any questions or further assistance, please do not hesitate to contact our customer service team at info@printsap.com. We are committed to resolving your issues promptly and to your satisfaction.

Thank you for choosing Printsap.com. We appreciate your business and look forward to serving you again.

Conclusion

This policy is subject to change at the discretion of Printsap.com. Please review our return policy periodically for any updates.