Talk to us
An order that has gone wrong is the fastest thing to fix if you tell us the reference.
About an order
Have your order reference ready — it starts with PS- and is on your receipt. You can also check where it is first, which answers most questions on its own.
If something arrived damaged, misprinted or wrong, send a photograph with it. That usually saves a round of messages.
How to reach us
About selling
If your store has not been approved, or you are stuck connecting a payout account, say which store you mean and we will look at it. Most stores are checked the same day.
About your data
Requests about your personal information — a copy of it, a correction, or deletion — are handled under Kenya’s Data Protection Act, 2019. How to make one is set out in our privacy policy.
Printing something large
PrintSap is built for one-off orders, but if you need a few hundred of something — a team, an event, a uniform — tell us what and when and we will put you in touch with the right print partner.