Shipping Policy
In effect from 3 November 2026.
KUIKON LIMITED (PVT-3QU72BYX), trading as PrintSap (printsap.com), Arrow House, Koinange Street, Nairobi · Effective 3 November 2026
Every PrintSap product is made to order. This policy explains how long that takes, where we deliver, and what happens if something goes wrong on the way. It applies to every order, including orders from a seller’s store and business orders. By placing an order, you agree to it.
1. Who ships your order
Your order is printed by one of PrintSap’s print partners in Nairobi and sent to you by a courier that PrintSap arranges and tracks. You deal only with PrintSap, whichever store you bought from. Sellers do not ship orders themselves.
2. Production time
We start printing once your payment is confirmed. Orders placed by midday start printing the same day. Large orders, or several items, can take longer; we tell you at checkout if so.
3. Where we deliver
| Area | Delivery after printing | Cost |
|---|---|---|
| Nairobi | Within 24 hours | Free |
| Rest of Kenya | 2 to 4 days | Free |
Delivery is free on every order: PrintSap covers it. We do not ship outside Kenya yet.
Please give a full address: estate or street, building or landmark, town and county, and a phone number the courier can reach.
Delivery times are estimates, not guarantees. Public holidays, weather, road or courier disruption, remote locations, the size of your order, and an incomplete or incorrect address can all add time.
4. Tracking
We email you when your order is printed and again when it is dispatched, with tracking where the courier provides it. You can also follow your order any time at printsap.com/track with your order reference.
5. Your delivery details
Please check your name, phone number and address at checkout. The courier will call the number you give us. If an order cannot be delivered because the details were wrong, or nobody was available after 2 attempts, we will contact you to rearrange. A second delivery may carry a fee, and we tell you before charging it.
If you notice a mistake in your address, contact us straight away. We can usually correct it before the order is dispatched, but may not be able to after that.
6. Late or lost orders
If your order has not arrived within 5 business days of the time we gave you, contact us. We will trace it. If it is lost, we reprint and resend it free, or refund you in full, whichever you prefer.
7. Damage in transit
If your order arrives damaged, tell us within 24 hours of receiving it, with a photo of the item and its packaging. We will reprint it or refund you, as set out in our Returns & Refunds Policy.
8. Cancelling an order
You can cancel for a full refund before printing starts, but not after. See our Returns & Refunds Policy.
9. Business and bulk orders
Branded merchandise and bulk orders may have their own production and delivery schedule. We agree the timing with you in writing before we start.
10. Events outside our control
We are not responsible for delays caused by events beyond our reasonable control, such as severe weather, strikes, road closures, power or network outages, or government action. If one affects your order, we will tell you and deliver it as soon as we can.
11. Contact
admin@printsap.com or WhatsApp +254 703 262 737. KUIKON LIMITED (registration PVT-3QU72BYX), Arrow House, Koinange Street, Nairobi.
12. Changes
We may update this policy. The current version is always at printsap.com/policies/shipping, with its effective date. The version in force when you place an order applies to that order.